Cancellation & Refund Policy

3. Cancellation & Refund Policy

Before Shipment: You may cancel an order free of charge before it has been dispatched.

To cancel, please contact us via email at contact@amatajutetea.com with your order number.

After Shipment: Once the order has been handed over to our shipping partner, cancellations are no longer possible.

In such cases, please refer to our Return Policy below.

We reserve the right to cancel an order for reasons including:

Product unavailability.

Payment verification failure.

Pricing error on the Site.

Suspected fraudulent activity.

In such cases, a full refund will be processed within 7-10 business days to the original payment method.

Since Amata products are consumable food items, we strictly follow a no return and no refund policy.

However, if you receive a damaged or defective product, please contact us immediately.

Process for Damaged/Defective Products:

Take a clear photograph of the damaged/defective product and packaging.

Email the images along with your order number to contact@amatajutetea.com within a day of delivery.

Our customer support team will review and address your concern appropriately.

For orders cancelled by Amata or failed due to payment gateway issues, refunds are automatically initiated to the original payment source.

UPI refunds may take 3-5 business days, credit/debit cards and net banking may take 5-7 business days.

For status updates, please contact Razorpay support with your payment ID.